Olababy Shipping and Returns, Explained

Here is Olababy's shipping and return policy in one paragraph. US orders of $49 or more ship free from olababy.us, and orders under $49 ship at a $5 flat standard rate. Returns are accepted within 30 days of purchase as long as the item is unused and in its original packaging, and you need to request an RMA first by contacting sales@olababy.us or calling (503) 893-8363. You pay return shipping on a standard return, but if your order arrived damaged from shipping and you report it within 48 hours, Olababy covers it, including the shipping.

Shipping: how it works

Free US shipping over $49

Any US order totaling $49 or more ships free. This threshold is the single most useful thing to know before checkout, because a cart at $44 pays $5 for shipping while a cart at $49 pays nothing. If you are a few dollars short, adding a small item is usually the better deal. Popular cart toppers include the First Cup 2oz and the Training Spoon 2 Pack, both of which get daily use once solids start.

$5 flat rate under $49

Orders under $49 ship at a $5 flat standard rate anywhere in the US. There are no surprise handling fees layered on top. What you see at checkout is what you pay.

Returns: the 30-day policy

Olababy accepts returns within 30 days of purchase. Two conditions apply, and both exist for the same reason every baby brand applies them: hygiene. The item must be unused, and it must be in its original packaging. A feeding product that has been used cannot be restocked or resold, so unused condition is a hard requirement, not a formality.

Step by step: how to return an Olababy order

• Step 1: Contact Olababy to request an RMA (return merchandise authorization). Email sales@olababy.us or call (503) 893-8363. Include your order number and which items you want to return.
• Step 2: Wait for the RMA before shipping anything back. Returns sent without an RMA cannot be matched to your order and cannot be processed properly.
• Step 3: Pack the unused items in their original packaging and ship them back. The customer pays return shipping on a standard return.
• Step 4: Once the return is received and checked, your refund is processed to the original payment method.

Damaged in transit? Different rules, in your favor

If your order arrives damaged from shipping, the standard return rules do not apply. Report the damage within 48 hours of delivery by emailing sales@olababy.us, ideally with photos of the damage and the packaging, and Olababy covers the claim including shipping. You are not out of pocket for a carrier's mistake. The 48-hour window exists because shipping damage claims have to be filed with carriers promptly, so open and inspect your box when it arrives rather than leaving it sealed for a week.

Bought Olababy somewhere else? Read this first

Olababy products are sold on olababy.us and through major retailers, including Amazon. This matters for returns: the policy described in this article applies to purchases made directly on olababy.us. If you bought through Amazon or another retailer, your return goes through that retailer and follows that retailer's return policy, not Olababy's. Before starting a return, check where the order was actually placed. Your order confirmation email will tell you.

Practical tips before you order

• Build your cart to $49 to unlock free shipping. Sets and bundles in the full collection often clear the threshold on their own.
• Unsure between two products, for example the Training Cup with Lid and Straw 5oz and the open Silicone Training Cup? Keep the one you are less sure about unused and in its packaging until you have decided. Only unused items in original packaging are returnable.
• Inspect your delivery within 48 hours. That window is what keeps a shipping-damage claim fully covered by Olababy.
• Keep your order number handy. Every support request moves faster with it.

FAQ

How much is Olababy shipping?

US shipping is free on orders of $49 or more. Under $49, standard US shipping is a $5 flat rate.

What is Olababy's return policy?

Returns are accepted within 30 days of purchase for items that are unused and in their original packaging. You must request an RMA first through sales@olababy.us or (503) 893-8363, and the customer pays return shipping.

Can I return an Olababy product my baby has used?

No. For hygiene reasons, only unused items in original packaging can be returned. This is standard across baby feeding brands.

What if my order arrived damaged?

Report it within 48 hours of delivery to sales@olababy.us, with photos if possible. Shipping-damage claims reported in that window are covered by Olababy, including the shipping cost.

I bought Olababy on Amazon. Can I return it to Olababy?

No. Purchases from other retailers follow that retailer's return policy. Start the return with the retailer where you placed the order.

How do I contact Olababy about an order?

Email sales@olababy.us or call (503) 893-8363 with your order number.